Frequently Asked Questions | Willowberry

What fabrics do you use in your products?

We believe your baby deserves only the best, which is why we use Oeko-Tex® Standard 100, Organic Content Standard (OCS) certified fabric for our onesies. That means they’re free of harmful chemicals, soft, and safe for delicate skin. We also offer GOTS certified organic cotton in our carriers for the ultimate peace of mind.

How do I know if something will fit my baby?
Our sizing chart is available on each product page, and we’re always happy to help you with any sizing questions! If you’re unsure, please reach out — we’re here to support you in finding the perfect fit!

How long will it take to receive my order?

We strive to get your order to you as quickly as possible. Typically, orders are processed within 2-3 business days, and shipping times vary based on location. You’ll receive a tracking number so you can follow your order from our hands to yours!

Can I change or cancel my order once it's placed?

Once an order is confirmed, it’s processed right away to ensure timely delivery. If you need to make any changes, please contact us as soon as possible, and we’ll do our best to help. Please note that once an order is shipped, we’re unable to make changes.

Do you ship internationally?

Currently, we only ship within the U.S& U.K, but we’re working on expanding to other locations soon! Stay tuned for updates.